Complaints and feedback

Complaints and feedback

Complaints

Any person directly affected by an act, omission, or a decision of the OPP may make a formal complaint. This includes:

  • victims of crime
  • family members of victims of crime
  • witnesses
  • defence solicitors
  • barristers
  • investigative agencies such as Victoria Police
  • the courts
  • accused persons
  • family members of accused persons.

If you wish to make a complaint about the behaviour or conduct of an OPP employee see here Complaints about sexual harassment and conduct of OPP employees.

How to make a complaint to the OPP

If you would like to raise an issue about a prosecution, your first step should be to contact the prosecuting OPP solicitor. It may be possible for the OPP solicitor to resolve your issue quickly.

If the OPP solicitor is unable to resolve your issue, you can make a formal complaint. You can use the online form below, or you can contact us by post, phone or email. Our details are listed below.

We will deal promptly with any complaints we receive. 

    By post
    Office of Public Prosecutions
    PO Box 13085
    Melbourne VIC 8010 (postal address)

    Street address
    Office of Public Prosecutions
    565 Lonsdale St
    Melbourne VIC 3000
    DX 210290 (Aus Doc address)

    Phone
    03 9603 7666 (dial 99 from State Government network)

    Email
    info@opp.vic.gov.au

    After we receive your complaint

    After we receive your complaint, a senior solicitor will contact you within 10 days.

    The senior solicitor will review the complaint and respond in a way that is fair, practical, and proportionate to the seriousness of the issue. The senior solicitor may ask the prosecuting solicitor, or other relevant people involved in the case, for background information.

    You will receive a response with the outcome of the complaint within 28 days of the date of the complaint.  This is called a letter of determination.

    If the complaint is complex or if further investigation is needed, the senior solicitor will contact you to let you know an expected timeframe for a response.

    If you are not satisfied with the outcome

    If you are not satisfied with the outcome, you can request a review of the initial determination using the online form below.

    You have 60 days after you are notified of the outcome of your complaint to request a review.

      The Executive Director of Legal Practice will acknowledge receipt of the request for review of the initial determination within 10 days.

      The Executive Director will decide whether the outcome of the complaint was fair, practical, and proportionate to the seriousness of the issue.

      You will be notified of the outcome of the review within 28 days of the date of your request for the review.

      If you are not satisfied with the outcome of the review

      If you have made a complaint as a victim or family member of a victim, and you are not satisfied with the outcome of the review, you may contact the Victims of Crime Commissioner via this link.

      The Victims of Crime Commissioner will not review your complaint unless the above process has been followed.

      Treating your complaint privately and confidentially

      The OPP takes privacy and confidentiality seriously. We will only use the information you provide us to deal with the complaint, or to address any systemic issues arising from the complaint.

      We will manage the information in accordance with the Privacy and Data Protection Act 2014 and only share the information with OPP staff on a ‘need to know’ basis.

      Anonymous complaints

      You can make an anonymous complaint, however we will need an address or email address and a phone number to respond to your complaint.

      Complaints about sexual harassment and conduct

      The OPP is committed to a workplace which is free from sexual harassment, bullying and discrimination.

      If you wish to make a complaint about the conduct or behaviour of an OPP employee you can do so using this online form:

        Your complaint will be forwarded to the Executive Director Corporate Services and Manager Human Resources. They will:

        • acknowledge receipt of your complaint within 7 days after receiving your complaint
        • contact you to confirm the next step or an expected timeframe for the next step within 14 days after receiving your complaint.

        The OPP will:

        • deal promptly and sensitively with any complaints that we receive
        • take into account the views of the complainant.

        If necessary, the OPP may initiate its own investigation.

        How to provide feedback to the OPP

        You can provide feedback directly to the OPP solicitor or VWAS social worker allocated to your case.

        You can also provide feedback via email to info@opp.vic.gov.au.

        We value your suggestions and comments about how we have engaged with you during the prosecution process. If you have feedback about the OPP, we would like to hear it. Feedback helps us identify best practice and improve our service.

        Requesting reasons for a prosecution decision

        The OPP must provide victims with reasons for any decision to:

        • substantially change the charges
        • discontinue a prosecution
        • accept a plea of guilty to a lesser charge.

        Victims may also request reasons for other types of prosecution decisions.

        Witnesses and other persons with a legitimate interest in a case may also ask the DPP for the reasons behind a prosecution decision, for example:

        • Why was a case discontinued?
        • Why was a case resolved a certain way?
        • Why the DPP decided not to appeal against a sentence?

        A request for reasons may be declined in some cases, for example if giving reasons would prejudice a court case.

        Requests for reasons can be emailed to director@opp.vic.gov.au or posted to:

        Director of Public Prosecutions
        PO Box 13085
        Melbourne
        VIC 8010

        This tool contain translations powered by Google. All reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Any discrepancies or differences created in translating this content from English into another language are not binding and have no legal effect for compliance, enforcement, or any other purpose. If any questions arise related to the accuracy of the information contained in these translations, please refer to the English version of the website.